If you wish to return an item, please notify us by emailing sav@jodcosmetics.com. To ensure your request is processed promptly, please specify the reason for the return and indicate whether you are requesting an exchange or a refund. Please note that for exchanges, shipping costs for the replacement order will be covered by us, provided the delivery is within Metropolitan France. For exchanges outside of Metropolitan France, shipping costs for the new order are the responsibility of the customer.

Returns/exchanges are accepted within 14 days of the order date; shipping costs for the return are the responsibility of the customer. We recommend using a shipping service that provides a tracking number; otherwise, we will not be able to process any claims.

Additionally, to ensure your return is handled as quickly as possible, we advise you to notify us via email at sav@jodcosmetics.com.

Returned products will only be accepted if they are in their original packaging, intact, unopened, and unused. JOD cannot be held liable for any damage to or loss of a product during its return transit.

If a returned item is rejected by JOD, it will be sent back to the customer at JOD’s expense, and the customer shall not be entitled to claim any form of compensation.