An order is confirmed once payment has been accepted by JOD. JOD commits to fulfilling received orders, subject to stock availability.

Deliveries in Metropolitan France

All orders placed from Monday to Thursday will be dispatched the following day. Orders placed from Friday through Sunday evening, or on public holidays, will be dispatched on the next business day.

We ship your orders via Colis Privé and Mondial Relay. Delivery times generally range from 3 to 10 business days from the date your order is confirmed. Please note that these timeframes may occasionally be extended during periods of high activity (sales, the holiday season, promotional events, etc.).

Delivery is free for orders of €70 or more delivered within Metropolitan France.

Delivery times are the sole responsibility of the carriers; JOD cannot be held liable for any delays.

Deliveries within the European Union

All orders placed from Monday to Thursday will be dispatched the following day. Orders placed from Friday through Sunday evening, or on public holidays, will be dispatched on the next business day.

We work with Colissimo and DHL Express.

For orders under €75, shipping costs are the responsibility of the customer. Costs and delivery times vary depending on the destination.

We do not deliver outside the European Union or to French Overseas Territories (DOM-TOM).

Delivery times are the sole responsibility of the carriers; JOD cannot be held liable for any delays.

Returns

If you wish to return an item, please send an email to sav@jodcosmetics.com, specifying the reason for the return and whether you would like an exchange or a refund.

For exchanges within Metropolitan France, shipping costs for the new order are covered by us. For locations outside metropolitan France, these costs remain the responsibility of the customer.

Returns and exchanges are accepted within 14 days of the order date. Return shipping costs are the responsibility of the customer.

We recommend using a shipping carrier that provides a tracking number. Claims cannot be accepted for shipments without tracking.

To help us process your return, please also notify us via email at sav@jodcosmetics.com.

Returned products will only be accepted if they are in their original, intact, and unused packaging. Please include the product, the relevant order number, and your contact details with your shipment.

If an item is rejected by JOD, it will be returned to the customer at JOD’s expense; no compensation may be claimed in such cases.

Return address:

JOD
38 Rue du Bac
75007 Paris