General Terms and Conditions

GENERAL CONDITIONS OF SALE (CGV)

Preamble

The General Conditions of Sale described below detail the rights and obligations of JOD and its customers within the framework of online sales through this website.

JOD is a company with a capital of €10,000, registered under RCS 903 201 861, with its registered office located in Paris.

Contact: contact@jodcosmetics.com

1. Purpose

  • These Terms & Conditions define the rules applicable to distance selling between JOD and the customer.
  • By placing an order, the customer accepts these Terms & Conditions without reservation.
  • These conditions apply exclusively to purchases made through this website.
  • JOD reserves the right to modify these Terms & Conditions at any time. The applicable version is the one in force on the order date.
  • These conditions apply to purchases made and delivered within France.

2. Orders

  • Orders are placed online subject to product availability.
  • The customer must validate:
    • The delivery address
    • The shipping method
    • The payment method
    • The acceptance of these Terms & Conditions
  • In the event of product unavailability, the customer will be informed as soon as possible.

3. Prices

  • Prices are displayed in euros (€) and include applicable VAT.
  • Shipping costs are added before order confirmation.
  • JOD reserves the right to modify prices at any time, without affecting validated orders.

4. Payment

Products and services are payable in full at the time of order.

Accepted Payment Methods

  • Visa
  • Mastercard
  • Maestro
  • American Express

Payments are processed securely via Stripe.

JOD does not store customer banking information.

More information: stripe.com

Payment Failure

JOD reserves the right to suspend or cancel any order in the event of payment refusal, fraud suspicion or unresolved payment disputes.

5. Electronic Signature

Validation of the order and payment constitutes electronic signature and acceptance of the transaction.

In case of fraudulent card use, customers must contact: contact@jodcosmetics.com

6. Order Confirmation

JOD sends an order confirmation by email once payment has been accepted.

7. Product Information

Products are described as accurately as possible. However, JOD cannot be held responsible for minor inaccuracies or omissions.

Product photographs are non-contractual.

8. Delivery

Delivery Conditions

  • Delivery costs vary depending on destination and shipping method.
  • Delivery times are indicative and exclude weekends and public holidays.
  • In the absence of a specified delivery time, products will be delivered within 30 days maximum.

Product Availability

In case of unavailability, the customer may:

  • Request a refund
  • Request an exchange
  • Cancel the order

Delivery Issues

Customers must verify the condition of parcels upon delivery.

Any damage, missing item or anomaly must be indicated on the delivery slip and reported promptly.

Returns due to incorrect addresses or unclaimed parcels may generate additional shipping costs.

9. Delivery Errors

Claims regarding delivery errors or non-conforming products must be submitted within one business day after delivery.

Contact:

10. Legal Guarantee

JOD guarantees product conformity in accordance with:

  • Articles L.217-4 and following of the Consumer Code
  • Articles 1641 and following of the Civil Code

Customers benefit from:

  • A 2-year legal conformity guarantee
  • The guarantee against hidden defects

11. Right of Withdrawal

Customers have 14 days from receipt of their order to exercise their right of withdrawal.

Returned products must be:

  • Unused
  • In original condition
  • Returned with original packaging and accessories

Certain products are excluded from the right of withdrawal, particularly for hygiene or personalization reasons.

Withdrawal Contact

Withdrawal requests should be sent to: contact@jodcosmetics.com

12. Liability

JOD cannot guarantee uninterrupted access to the website and cannot be held responsible for interruptions, maintenance operations or internet-related issues.

JOD shall not be liable for indirect or consequential damages related to website use.

13. Force Majeure

JOD shall not be held liable for failure to perform obligations due to force majeure events such as:

  • Natural disasters
  • Transport disruptions
  • Internet or telecommunications failures
  • Strikes or exceptional events

14. Intellectual Property

All website content, including visuals, texts and graphics, remains the exclusive property of JOD.

Any reproduction or unauthorized use is strictly prohibited.

15. Personal Data

Please refer to the Privacy Policy for information regarding the processing of personal data.

16. Mediation

In case of dispute, customers may use mediation services or any alternative dispute resolution mechanism.

17. Applicable Law

These Terms & Conditions are governed by French law.

In the event of dispute, the parties will first seek an amicable resolution.

18. Competent Court

Failing amicable agreement, disputes shall fall under the jurisdiction of the Paris Commercial Court.

ANNEX 1 – LEGAL GUARANTEES

Consumer Code – Articles L.217-4 to L.217-16

The seller guarantees product conformity and liability for any conformity defects existing at delivery.

Customers benefit from legal conformity guarantees and guarantees against hidden defects under French law.

Civil Code – Articles 1641 & 1648

The seller remains liable for hidden defects rendering the product unfit for its intended use.